Company Description

NMT, a subsidiary of Minor International Public Company Limited, is one of the largest retail, leisure and hospitality companies in the Asia Pacific Region. With its proven track record and many years of experience, NMT is regarded as an expert in the manufacturing of personal, pet, and car care products as well as products for the home.

Throughout the past 30 years, NMT has been continuously building and expanding a strong network with major international and local customers, along with reinforcing employee development that has assisted in the innovation and continued growth of its high performance manufacturing of consumer products within the organization. As a subsidiary of Minor International PCL, NMT is committed to progress within its communities, enhancing a positive change to the environment and to its stakeholders.

Job Description

Job Purpose :

To coordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.

Main Responsibilities :

• Handle export customer business on day-to-day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalate serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging, and so forth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentations, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives.
• Work on ad hoc projects as assigned.

Qualification

Qualifications :

• Robust sales analysis capabilities
• Initiatives in response to customer demand and keep pace with market trends
• Ability to communicate in English.
• Strong Leadership
• Great computer and problem-solving skills
• Ability to drive and travel between Bangkok and Pathum Thani a few times a week.
• Excellent interpersonal skills and high creativity

Education :

• Bachelor's degree or higher in Marketing or related.

Experience :

• More than 10 years of experience in the management of customer service or Sales and business development in the OEM  industry